FAQ

Q: Can I place my order over the phone?

A: Yes, but for credit security we prefer that our customers order all stock pins via our web site. A credit card number given over the phone requires several extra administrative steps and can add an additional 24 hours to the process.

Q: How do I know my order was received?

A: When you place your order at PinStocker.com you will receive a copy of the order number along with your confirmation via e-mail. This is why it is so important to enter your e-mail address accurately on the order form.

Q: When will my order ship?

A: PinStocker takes approximately 24 hours (Monday-Friday) to process a stock pin order upon receipt if all necessary information is completed accurately along with proper payment.

Q: Do you ship to overseas military addresses?

A: Yes, we will gladly ship to APO/FPO addresses. We ship via Mail (USPS). After the order leaves our distribution center, Mail takes about 7-14 days to reach most APO/FPO locations. Express Mail (if available in your area), takes about 3-4 days to reach most APO/FPO locations. Please call for details and cost.

Q: How do I contact Customer Service?

A: Please contact our Customer Service Department at CustomerService@PinStocker.com or 1-800-678-9288. Our representatives are available Mon.-Fri. 8:30am - 6:30pm EST.

Q: How to report damaged product?

A: If you receive a damaged item, please contact our Customer Service Department at CustomerService@PinStocker.com or 1-800-678-9288. Our representatives are available Mon.-Fri. 8:30am - 6:30pm EST. Please be sure to include information about what was damaged (the item number that needs replacing), your name & address, your customer number, & your invoice number. They will be happy to assist you in replacing the damaged items.

Q: How do I return an item?

A: If you need to return merchandise, please contact our Customer Service Department at CustomerService@PinStocker.com or 1-800-678-9288. Our representatives are available Mon.-Fri. 8:30am - 6:30pm EST. Please be sure to include this information: the item number(s), your name & address, your customer number, the reason for the return, & your invoice number. Only our Customer Service Department can authorize the acceptance of returned merchandise; no returned merchandise will be accepted without a return authorization number.